Eldercare Resources
Whether you are facing a serious health issue or hospital admission, the Health Options Program has you covered. Our plan options provide financial protection from the high cost of health care, and other programs—such as the Elder Care and Health Care Management programs—help with everything else.
Specially-trained teams just for you.
The HOP Administration Unit, customer service teams, program advocates, and case managers are specially trained in Health Options Program benefits. They are here to support you and your family when you’re faced with a serious health issue, a hospital admission, or want to focus on your well-being.
Elder Care Program
This program connects members with general wellness resources such as meal delivery, local transportation, prescription drug support services, and education on certain health conditions through personalized Care-kits.
For example, if a member is admitted to the hospital, the Elder Care Program connects them with an advocate to see if they will need education and assistance post-discharge for care or follow up services.
To speak with an advocate, call 1-866-794-0685.
Case Management Program
If you are going through a more serious health condition or treatment, a representative from the Case Management Program will reach out to offer assistance. For example, you might receive a call if you have a planned hospital stay or need skilled nursing care.
Need help right away? Don’t wait for a call. Contact the Case Management team at 1-800-480-6658.
If you need help managing your care, appoint an authorized representative.
CareKitOnline
Log in to the Member Dashboard to access self-care guides on a variety of health topics, as well as home safety and emergency preparedness.
Telehealth Services
If you can’t make it to the doctor’s office, telehealth provides access to providers using an interactive two-way telecommunications system (like real-time audio and video). To get started, call your doctor to find out what your telehealth options are. Medicare will cover a telehealth consultation the same way it covers an in-person office visit.
Last Modified: November 25, 2025
Contact the HOP Administration Unit for assistance with your questions.